Base pay range $15.00/hr - $20.00/hr Specific Responsibilities Provide a first point of contact for customers seeking technical assistance with a ticket, phone call, email, or in person Assist customers, troubleshoot problems, and coordinate technical support. Record events and problems and their resolution in logs Follow-up and update customer status and information Log and route service requests and incidents in an incident management system. Maintain service level agreements related to Desk Side support Service/Incident requests Direct unresolved issues to the next level of support team member Establish phone bridge with next level of support and customer leads per SOP’s Receive and input critical time data in various formats and ingest it into the vetting system. Data may be received in various formats and must be converted to a customer defined format such as XML for ingest into the system Requirements Due to federal requirements, only US Citizens can be considered. Candidates with dual citizenship cannot be considered Active Secret clearance is required. Due to agency and contract requirements, candidates must be U.S. citizens with no dual citizenship. This contract supports systems that require 24x7x365 uptime. Candidates must be willing and able to meet recall requirements, including participation in a rotational on-call schedule. Telework: Candidates must reside within a commutable distance and be available to work onsite at the customer’s discretion. This includes being on-site during the transition period. Must be based around Colorado Springs, CO. 0-3 or more years of experience in Helpdesk/ServiceDesk/Call Center OR equivalent experience in customer service. 0-3 or more years of experience utilizing any Incident Management Ticketing System such as Remedy v20.02 or ServiceNow Seniority level Entry level Employment type Full-time Job function Information Technology Industries Staffing and Recruiting #J-18808-Ljbffr
BOSS Fulfillment OutfitterBOSS (Buy Online Ship from Store) is a process that allows us to improve our overall shopping experience for our customers. By accessing inventory in all of our retail locations, it helps us quickly find the right product for our customers no ...
...Sunglass Hut Outfitters - Glendale Cabela's - Store Manager Brand: Sunglass Hut Location: Glendale, AZ, US, 85305 Store #: 00C151 Sunglass Hut SGO Position: Full-Time Total Rewards: Benefits/Incentive Information At Sunglass Hut, we're always in the sun. You'll...
...IT Help Desk Support, Tier 1Position SummaryThe IT Help Desk Support, Tier 1 role serves as the front line of the IT experience for internal... ...and experience should be consistent with an entry-level IT support role while demonstrating the interpersonal skills needed...
...work: 7:15 AM 3:15 PM; Tuesday Saturday Reports to Construction Manager Job Summary/Objective: The Construction Crew... ...to perform the essential functions. Employees may have to work nights and weekends on occasion per the position. Education, Experience...
Receiving ClerkThe Receiving Clerk performs work in the Receiving area of the store to include merchandise stocking, inventory control, pricing and, merchandise returns.Supports a strong commitment to world class customer service and ensures a pleasant and productive shopping...